Information We Collect
At CloudNodeConnect, we collect information that helps us provide better financial education services to our users in Argentina and internationally. Here's what we gather and why.
Personal Information You Provide
When you register for our courses or contact us, you might share:
- Name and contact details (email, phone number)
- Professional background and experience level
- Learning preferences and educational goals
- Payment information for course enrollment
- Communication history with our support team
Automatically Collected Data
Our platform automatically gathers technical information to improve your experience:
- Device type, browser, and operating system
- IP address and general location data
- Pages visited and time spent on our platform
- Course progress and completion rates
- Search queries and content interactions
How We Use Your Information
Your data helps us create a personalized learning experience. We're transparent about every way we use your information.
Purpose | Data Used | Legal Basis |
---|---|---|
Course delivery and progress tracking | Account info, learning progress | Contract performance |
Customer support and communication | Contact details, support history | Legitimate interest |
Platform improvement and analytics | Usage patterns, technical data | Legitimate interest |
Marketing communications (with consent) | Email, preferences | Consent |
We never sell your personal information to third parties. Your data is used exclusively to enhance your educational experience with CloudNodeConnect.
When We Share Information
We believe in minimal data sharing. Here are the only situations where we might share your information with others.
Service Providers
We work with trusted companies that help us deliver our services:
- Payment processors for secure transaction handling
- Email service providers for course communications
- Cloud hosting services for platform operation
- Analytics tools for understanding user behavior
Legal Requirements
We may disclose information when required by Argentine law or to protect our users and business from fraud or security threats. This happens rarely and only when legally necessary.
Protecting Your Data
Security isn't just a feature—it's fundamental to everything we do. Here's how we keep your information safe.
Technical Safeguards
- End-to-end encryption for sensitive data transmission
- Regular security audits and vulnerability assessments
- Multi-factor authentication for admin access
- Automated backup systems with encryption at rest
- Network monitoring for suspicious activity
Administrative Controls
Our team follows strict protocols to ensure your data remains private. Only authorized personnel can access personal information, and all access is logged and monitored.
Your Privacy Rights
You have significant control over your personal information. Here are your rights and how to exercise them.
Access and Portability
You can request a complete copy of your personal data in a structured, machine-readable format. This includes your course progress, communications, and account details.
Correction and Updates
Found an error in your information? You can update most details directly in your account settings, or contact us for assistance with corrections.
Deletion Requests
You can request deletion of your personal data, though we may need to retain certain information for legal compliance or legitimate business purposes. We'll explain what can be deleted and what must be retained.
To exercise any of these rights, contact our privacy team at [email protected]. We respond to all requests within 30 days as required by Argentine data protection laws.
How Long We Keep Your Data
We don't keep your information forever. Our retention periods are based on legal requirements and business needs.
Data Type | Retention Period | Reason |
---|---|---|
Account information | Active account + 7 years | Legal and tax compliance |
Course progress data | Active account + 3 years | Certification verification |
Payment records | 10 years after transaction | Financial regulations |
Marketing preferences | Until withdrawal of consent | User choice |
International Data Transfers
While CloudNodeConnect operates primarily in Argentina, some of our service providers are located in other countries. We ensure adequate protection for international transfers.
Transfer Safeguards
- Standard Contractual Clauses with all international vendors
- Regular compliance audits of third-party processors
- Data Processing Agreements that meet Argentine standards
- Encryption requirements for cross-border data movement
We only work with service providers who demonstrate strong privacy protections and comply with internationally recognized data protection standards.
Questions About Privacy?
CloudNodeConnect Privacy Team
Paso 211, C1031 CABA, Argentina
Phone: +541131442645
Email: [email protected]
Our privacy team is available Monday through Friday, 9 AM to 6 PM Argentine time. We're here to help with any questions about how we handle your personal information.
Contact Our Privacy Team